PRIVACY POLICY 21/11/25

Our privacy policy states below how we use and protect any personal information that Design by Davies may hold when accessing and using our website or products bought through us, vending on other sites such as eBay, Etsy, and PayPal.
Design by Davies is committed to ensuring that your privacy is strictly protected. Should we ask you to provide particular information by which you can be identified when using this website, then it will only be used in accordance with this privacy statement.

Design by Davies may change this policy by updating this page. Please check this page periodically to ensure that you accept any changes we may make. This policy was last updated on 21/11/25.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

Name and contact details (address, email, phone number)
Order details (items purchased, delivery information)
Payment information (handled securely by the platform)
Communication history (messages sent to us)
Technical information (device, browser, pages visited)

and any other relevant information.

WHAT WE DO WITH THE INFORMATION
We may use this information to provide you with a better service, and in particular for some of the reasons below.
To improve our products and services.

We may periodically send newsletters to your email address containing information that we think you may find interesting. You can unsubscribe at any time.

Record keeping.

a) To process and fulfil orders

Taking payments
Processing purchases
Arranging delivery
Managing returns or refunds
Legal basis: Contract – we need this information to complete your order.

b) To provide customer service

Responding to enquiries
Resolving issues
Legal basis:
Legitimate Interests – necessary for running our business and helping customers.

c) To maintain business records

Bookkeeping and accounting
Transaction records
Legal basis:
Legal Obligation – we must keep certain records for tax and accounting.

d) To detect or prevent fraud

Checking activity that may indicate misuse
Legal basis:
Legitimate Interests – ensuring security and preventing fraud.

e) Marketing communications

Occasional updates or newsletters you choose to receive
Legal basis:
Consent – only sent if you actively opt in.
You can withdraw consent at any time.

SECURITY
We aim to ensure that all your information is kept secure. To prevent unauthorised access or disclosure, we have suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online or by telephone.

SHARING YOUR INFORMATION

We may share information with:

Delivery partners (for shipping your items)
Payment processors (e.g., Stripe, PayPal, Etsy, eBay)
Professional service providers (accountants, website hosting)

We only share what’s necessary and never sell your data.

HOW LONG WE KEEP YOUR DATA

We keep your information only as long as needed for the purpose it was collected, including:

Order records: At least 6 years (legal requirement)
Marketing emails: until you unsubscribe
Enquiry messages and customer service communications are also retained for record keeping.

INTERNATIONAL DATA TRANSFERS

Platforms like PayPal, Etsy, Stripe, Wix, Squarespace, or hosting providers may store data outside the UK.

Some of our service providers may transfer or store data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

YOUR RIGHTS

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate information
Request deletion (where applicable)
Withdraw consent (for marketing)
Object to certain uses of data
Request data portability

To exercise any of these rights, please contact us.

HOW WE USE COOKIES
Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site. Overall, cookies help us provide you with a better website and in no way give us access to your computer and you can choose to accept or decline them, some cookies are optional and some are essential.

You can manage or disable cookies through your browser settings. Non-essential cookies will only be used with your consent if required by UK law.

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and accept no responsibility for your information protection on these sites so please check their individual privacy statements.

CONTROLLING YOUR PERSONAL INFORMATION
Design by Davies is the data controller responsible for your personal data. Please email us to inform us that you do not agree with any of our privacy agreements. Rest assured that we will never sell or distribute your personal information to third parties unless you have given consent or are required by law to do so. You may request details of personal information, which we hold about you under The General Data Protection Regulation (GDPR) 2018.

If any of the information we are holding is incorrect, please contact us immediately so that we can promptly correct any information found to be incorrect.

ICO REGISTRATION

Design by Davies is registered with the Information Commissioner’s Office (ICO). If you have concerns about how we use your data, you can contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

COMPANY DETAILS

Business Name:

Design by Davies

Address:

Design by Davies / Apperal TASKER

Unit 3,

1 Bowood House, Empson Street,

Bow, London,

E3 3LT.

Email: info@designbydavies.com